| General |
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| Q: |
How much water should I bring in for a water test? |
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It is a good idea to bring in about a pint of water. |
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| Q: |
What king of container should I use for my water sample? |
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We recommend using a clean container such as a water bottle, glass jar or plastic container. We also offer free water sample bottles, just ask any sales associate for one. |
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| Q: |
Where would I collect the water sample from in my pool or spa? |
| A: |
The best place to collect the water sample from your pool or spa would be near the return lines or jets at a depth of 18” below the surface. |
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| Q: |
Once I collect the water sample, when should I bring it in to be tested? |
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For the best test results, you should bring in the water sample right after collecting the water. If not we would recommend no longer then two hours after collecting. Please do not leave the sample in the hot sun or in a hot car. This can cause inaccurate results. |
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| Q: |
Is there any other information you might need when I bring in my water sample? |
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If you know the size of your pool or spa (Length, width, depth including the shallow and deep end) and how many gallons your pool or spa is. The more information you know about your pool or spa the better we can help you. |
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| Q: |
What size is your pool? |
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Here is a chart to help you determine the size of your pool |
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| Q: |
What are my sanitizing options for my pool or spa? |
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There are a few different options that you can use for your pool or spa. There is liquid chlorine, chlorine tablets, salt system and ozone. Ask a sales associate which one would work best for you and your pool or spa. |
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| Q: |
What are the different pool surface options? |
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There are several different types of surface options you can pick for your pool. You can have fiberglass, plaster, pebble finish, liner and painted. |
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| Spring/Summer |
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| Q: |
Does Herb’ Pool Service offer Spring/Summer Startups? |
| A: |
Yes we do. If you are interested in having a startup at your hourly rate we offer: |
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Pull and Clean filter, clean baskets |
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Start and check heater (Check if customer wants on or off) |
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Start and check solar (Check if customer wants on or off) |
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Adjust chemicals |
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Reset time clocks for swim season |
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Tune up pool cleaner |
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Cleanup pool |
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| Q: |
If I am interested in weekly service, what does it offer? |
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First we would send out a service supervisor to look at the pool or spa. The service supervisor will determine if there is an initial cleanup needed. (Initial clean up is charged at the hourly rate.) Once initial clean up is done the service supervisor will confirm the weekly service rate. We off once a week service for Spring/Summer. |
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| Q: |
Do you offer free estimates? |
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Yes we offer free estimates. Call for more details. |
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| Q: |
Does Herb’ Pool Service offer services like solar, remodeling and building pools? |
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Herb’s offers solar, remodeling, building and much more. We also offer an estimate for energy saving equipment. If you are interest in any of these options, just give us a call. |
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| Winter/Fall |
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| Q: |
Do I need service in the winter/fall? |
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We recommend it. You don’t necessarily need the Spring/Summer once a week service. We do offer a Winter/Fall service of twice a month service during the months of November through March. If you are interested in this service call the route department for more details. |
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| Q: |
What kind of pool cover should I use during the Winter/Fall season? |
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There are two different kinds of pool covers. There is the solar bubble cover and an auto cover. The solar bubble cover is recommended to prevent water and heat loss. Is it not used to prevent debris from entering the pool. During the winter the solar bubble cover is not recommended unless you are keeping your heater on. The auto cover is used to cover the entire opening of the pool. It prevents any debris from entering the pool, it also keeps heat in. If you have an auto cover on during the raining season, you will have to make sure you have a cover pump to remove the water from the top of the cover. If you do not then it can cause damage to the cover. |
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| Q: |
How does one winterize their pool? |
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There are a few different things you should do to winterize your pool. We recommend getting your filter pulled and cleaned. You should do this at least once a year sometimes twice a year. We also recommend changing the pool clocks to winter hours and possibly running your system at night to avoid damage from freezing. Also, keep the chemicals checked, taking out the tablet floater and switch to liquid or powdered chorine. You should also add winterizing algaecide. Last but not least, we recommend winterizing your solar system. |
